FAQs

If you forgot your password, you can have it emailed to you by following the simple prompts on the log-in screen.

1.     Go to log-in

2.     Click on the Forgot your password link

3.     Enter your User ID

4.     An email containing a temporary password will be sent to the address on file

5.   Log-in using your temporary password

6.   To change your password to your preference, click on your name in the top right corner, next to the "log out" link.

7.   Type your new password in the "New Password" and "Confirm Password" boxes, then click save. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number

One of our customer service representatives can locate your User ID by searching our database by your company name, email address, or first and last name.  Please call as at 216-651-3811 or send your information via our Contact form and we are happy to assist.

1. Sign In to your account
2. After you sign in, Click on your name located in the top right corner, next to the "log out" link
3. Type your preferred password in to the "new password" and "confirm new password" boxes,then click the "save" button. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number

No. There is no minimum requirement to place an order.

Our preferred carrier is UPS, but you may choose the carrier of your choice during the checkout process.

Credit terms are established with an open account - usually NET 30. In the interim, you may pay using Visa, MasterCard, or American Express. We can also ship your order COD.

Absolutely!  We can special order and provide custom work.  Please provide us with the specifications via our Contact form, or give us a call at 216-651-3811.

Please provide us with the details of the samples you need via our Contact form, or give us a call at 216-651-3811.

We are happy to provide any additional details you need.  Please provide us with the details via our Contact form, or give us a call at 216-651-3811.

Just let us know which documents you need via our Contact form, or give us a call at 216-651-3811.

All returns require an RGA number. Use our Contact Us page to request your specific RGA number.

All returned items must be in like new condition, never used and subject to inspection. Any applicable restocking charges or non-returnable items will be noted on the RGA.

Use our Contact Us page to provide a few details about your order and the issue you are having.  A representative will be in touch ASAP to help.

Please send the details via our Contact Us page and we will direct you to the appropriate team member for assistance with your specific question.